FAQs
How does pre order work?
You can shop online 24/7 and select your preferred date (every Friday), pick up location and timeslot. Orders are baked fresh every week, that means our stock and order timeframe is limited - weekly cutoff is Wednesday 9pm. As we bake to order, we are unable to accommodate any last minute changes or cancellations after the cutoff.
Where are you located?
We are based in South Auckland. We currently offer two pickup locations with they're own time slots: Flat Bush and Manukau City.
How do I collect my order?
When checking out, you will select your pick up date (every Friday), location and timeslot. On the day of collection you will receive an email from us with pick up instructions. It is important that you collect your order within your selected timeslot, as we are unable to facilitate collection outside of these times unless pre-arranged. Uncollected orders will be forfeited and we do not offer refunds or store credits in this instance.
Custom orders
We're more than happy to talk custom/bulk orders with you! Please send us an email at hello@bigdaddysdesserts.co.nz with your enquiry, and we'll back to you asap!
When can I order?
Currently, we open and fufill orders weekly. We open weekly orders every Sunday at 10.00am and close orders at Wednesday 9.00pm. All orders will be ready for collection that Friday. Need a different date? Email us at hello@bigdaddysdesserts.co.nz and we'll see what we can do!
Can I change my order?
If you need to make changes to your order, please email us at hello@bigdaddysdesserts.co.nz before Wednesday 9.00pm. Anything after this cutoff may not be possible.
Can I cancel my order?
Any cancellations must be made by Wednesday 9pm, by emailing us at hello@bigdaddysdesserts.co.nz, in order to receive a full refund or store credit. Anything beyond this cutoff date cannot be refunded.
How do I store my goods?
To ensure freshness, we recommended storing your goods in an airtight container in the refrigerator for up to 5 days. Some products have lightly different storage instructions, please refer to the individual product page.
What if i have dietary restrictions or food allergies?
Please check the product descriptions for allergen information or feel free to contact us if you have specific questions or concerns about any of our products and/or ingredients.
What is your refund policy?
If there are issues with your order, please contact us at hello@bigdaddysdesserts.co.nz with your order number and all relevant information. Please note, we may require the remaining product to assess before a refund can be offered. We do not offer refunds if the product has been fully consumed, for change of mind, personal preference or uncollected orders.